Columbia Basin College

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Customer Service Specialist 3

Columbia Basin College
Pasco, WA Intern/Co-op
Posted on September 17, 2017
Customer Service Specialist 3 Hawk Central Full-Time State-Funded Classified Position Salary: $33,336.00 - $44,400.00 Annually; Closing Date: Open Until Filled (1st consideration closes September 25, 2017 @ 11:59 pm PDT) Columbia Basin College seeks a Customer Service Specialist 3 (the "Specialist") to provide high quality services and support to prospective and enrolled students in a friendly, fast paced, customer-focused environment called Hawk Central. The Specialist will serve as a central point of contact for face-toª-face, e-mail, and web-based student services, handling general to complex inquiries, transactions, and customer service problems. The Specialist will also handle complex, cross-departmental student issues and will work in an environment of teamwork in an effort to facilitate resolution for students and departments considering the circumstances involved. The Specialist will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service and in the resolution of inquiries, issues, and complaints. This position reports to the Assistant Director for Hawk Central. Applications will ONLY be accepted through our website at: CBC is an EEO/AA Employer. Protected groups are encouraged to apply.