Transit Program Coordinator
Transit Program Coordinator
South Clackamas Transportation District
EXEMPTION STATUS:
Non-Exempt DATE: October 1, 2019
SALARY RANGE: $18 - $21/hour
CLOSING: Open until filled
POSITION OVERVIEW:
The position is responsible for a wide range of duties that support SCTD’s mission to provide safe, accessible, convenient, reliable, and efficient transit service that meets the needs of the community it serves. Responsibilities include, but are not limited to: performing a variety of administrative activities, providing exceptional customer service at all times, preparing correspondence, compiling data for analysis, maintaining accounts receivable, coordinating special programs and projects, engaging the community and other stakeholders in different outreach and promotional activities, and professionally representing the District in various public capacities and forums. Successful candidates are expected to exercise independent judgment to respond to questions and concerns of the public, operating with broad latitude to resolve issues within the framework of existing District policies and procedures.
PRIMARY RESPONSIBILITIES:
- Provide administrative support and assistance to the District as needed.
- Communicate frequently with the riding public, provide customer service, answer questions about routes and schedules, and provide trip planning assistance. Greet customers at the front desk, answer telephone, and perform ticket sales. Address rider’s comments and complaints as needed.
- Prepare and edit correspondence, routine letters, and memos, demonstrating attention to detail. Ability to proofread, review for grammar, and edit documents as necessary ensuring completeness and accuracy. Prepare information packets.
- Compile operational information and maintain databases for tracking program information. Develop and use spreadsheets and other applications to track program activities and monitor key performance measures.
- Coordinate transit tax collections and procedures, prepare bulk mailings, and follow up with business accounts as needed. Requires professional handling of information that is sensitive and confidential in nature. · Prepare deposits from payroll tax and farebox revenues.
- Communicate with transportation contractor regarding issues that impact District operations, such as vehicle delays and temporary reroutes.
- Record and communicate public requests for fixed-route deviations.
- Assist in production and implementation of marketing and outreach activities to help promote ridership. Develop materials to provide accurate and timely information to the public, such as rider alerts, brochures, flyers, ads, and other public notices.
- Assist in coordination of District participation in community events, and development of other outreach and promotional activities designed to increase awareness of transit in the community.
- Assist in implementation and coordination of new projects, programs, and transit initiatives.
- Help conduct a variety of research and analyses, and summarize key findings to help inform management decisions.
QUALIFICATIONS:
Education: Bachelor’s degree from accredited college or university, preferably in public administration, business administration/accounting, or a closely related field. Experience: At least two (2) years increasingly responsible professional administrative experience. –OR An equivalent combination of experience and education which provides the applicant with the level of required knowledge and abilities will be considered. Education or experience in transit, transportation, planning, or municipal government is preferred.
BENEFITS:
Participation in a 457b deferred compensation plan, to include employer contribution of 3% of salary. Monthly stipend for participation in a qualified health insurance plan.
SCTD CUSTOMER SERVICE PHILOSOPHY:
SCTD places an emphasis on providing exceptional customer service and strives to exceed our customers’ expectations. SCTD employees and representatives of the District are expected to take measures to prioritize quality customer service for the public.
SPECIAL REQUIREMENTS:
Must be able to pass the District’s reference check and criminal history check
TOOLS AND EQUIPMENT USED:
General office equipment including, but not limited to, computer, copier, fax machine, calculator, and telephone.
WORK ENVIORNMENT AND PHYSICAL DEMANDS:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in an office setting in well-lighted, temperature controlled office environment with some external noise.
- Required to sit for extended periods of time and must have the hearing and speaking ability to carry on conversations in one-on-one and small group settings.
- Able to reach with hands and arms, use hands and fingers to handle/operate objects, tools, or controls, and must have sufficient hand eye coordination to operate common business equipment.
- Specific vision abilities required by this job includes close vision and ability to adjust focus.
- Occasionally required to lift items from below the knees or above the shoulders; ability to move and/or lift 25 pound
This description covers the most significant essential and auxiliary duties performed but does not include other occasional work which may be similar or related to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.