Education Services Manager
Northwest Community Action Center
City: Toppenish
Employment duration: Full time
Exempt Status: Exempt
Applicants for all positions must be or become fully vaccinated against Covid-19 if selected for hire.
Valid medical or religious exemptions will be considered, but serial Covid-19 testing will be required to maintain employment.
Full-time Education Services Manager, Northwest Community Action Center:
This is a great opportunity to join the amazing work of a Community Action Center! This position manages the
education and employment & training services at NCAC, which includes 21st Century Community Learning
Centers afterschool and summer programs, Safe Haven Community Center in Toppenish, Snap-Ed nutrition
and physical activity education, the WorkFirst Program, and YouthBuild. This position works extensively with
mid and lower Yakima Valley school districts and partners in effort to support children, youth, and families
Responsible for the direction and management of all Northwest Community Action Center (NCAC)
programs and contracts with a combined annual budget of approximately $9 million. Ensures coordinated
and integrated services of all NCAC programs assigned. Responsible for NCAC representation at local, state,
and national committees and boards related to contracts and grant requirements.
What we offer
Relocation reimbursement available for out-of-area candidate who are interested in relocating to
the Yakima, Washington area.
100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7
telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and
more.
Essential Functions/Responsibilities/Duties
Coaches, mentors and trains direct report staff. Provides continuous performance management
and conducts employee performance evaluations. Addresses performance and/or behavior issues,
clarifying expectations and providing feedback.
Supports staff growth and development. Assesses the educational and experience needs of all
levels of staff in collaboration with the individual. Encourages staff to seek educational
opportunities incorporating job related training in addition to mandatory training.
Participates in the recruitment and selection of staff. Provides orientation to outline job
requirements and expectations, policies and procedures, and proper use of tools and equipment.
Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds,
and styles. Supports diversity through the selection, management, and retention of diverse
employees. Creates, drives, and maintains an employee engagement culture.
Creates a culture where information sharing, team-based resolutions, cross-training, and process
improvements are encouraged, and staff are held accountable for goal achievement and results.
Analyzes corporate objectives and customer needs to provide direction, and clearly aligned goals
for the team. Communicates goals and monitors progress.
Communicates regularly with the team, department, and organization, to provide information and
input on goals, priorities, projects, and plans. Ensures that information from Programs and
organization leadership is shared with the team in a timely manner.
Serves as a key member of the program integrated leadership team with responsibility to ensure
high quality customer service, support, continual improvement processes, and a commitment to
foster growth and development of the NCAC department/organization.
Collaborates with organization leaders to develop the NCAC programs. Provides leadership and
oversight related to contract negotiation, program evaluation, optimization, implementation,
support, change management, and service level management.
Establishes and enforces priorities, standards, and operational/support procedures. Enforces
organizational policies and procedures.
Ensures the implementation and maintenance of standards, policies, procedures, and control
techniques.
Designs, implements, and manages ongoing projects. Develops project plans, defining scope,
deliverables, and resources needed in order to meet project goals and deadlines. Actively moves
projects, tasks, and assignments forward.
Develops an annual fiscal year and capital equipment budget forecast. Manages the budget and
reports variances for all controllable budget line items to the Program Director.
Develops and maintains key performance indicators, critical success factors, and metrics to
monitor various programs and assesses results and performance on a monthly basis and makes
recommendations for improvements. Identifies trends and considers impacts to pro-actively
sustain programs and resource availability.
Participates in local, state, and federal efforts to improve service delivery and program
effectiveness. Provides updates on program performance and prepares reports for Grantors,
Contractors and the Program Director.
Develops and maintains necessary ties and or networks with the prevailing communities for the
purpose of promoting the mission of YVFWC. Works with community partners to meet needs of
NCAC Clients through public health, prevention, social services and education care models.
Participates in all organizational planning and process improvement activities as required by the
Program Director. Establishes goals for improving quality of services provided. Leads and manages
quality improvement and customer satisfaction activities to improve delivery of services.
Evaluates, documents, and communicates quality improvement outcomes. Provides updates to
staff regarding quality improvement issues.
Provides review and analysis of adherence to grant and program requirements, objectives and
goals. Provides updates of results to Program Director and internal management. Responds to
questions regarding grant and program compliance to external sources, including State and
Agency contacts.
Qualifications:
Education: Bachelor's Degree in Social Services, Education, Communications, or Business
Administration. Four additional years of experience in program management and supervision of
program staff in an educational or social services setting may be substituted for the required
education. Master's Degree in Education or Business Administration preferred.
Experience: Two years of experience with program management in an educational or social
services setting. This includes one year of experience managing staff.
Knowledge/Skills/Abilities Required or Preferred: Bilingual (English/Spanish) preferred. This
position is not eligible for bilingual differential pay. Knowledge of grant application processes.
Ability to read and interpret federal program regulations and direct service client programs.
Knowledge of managing productivity requirements. Ability to effectively lead and manage a team.
Ability to delegate responsibilities and motivate staff to complete tasks. Strong collaborative
team-building skills to create internal teams and external partnerships. Ability to develop effective
working relationships to gain trust and establish credibility with individuals within and outside the
organization. Knowledge of cultural differences and ability to work effectively with culturally
diverse populations. Effective verbal, written and listening communication skills. Effective
presentation and public speaking skills with groups of all sizes. Proficiency with a variety of
computer programs including Microsoft Outlook, Word, and Excel.
About YVFWC
We serve more than 181,000 patients across 25 medical clinics, 14 dental clinics, 10 pharmacies, and 64
program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With
integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling,
autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers
patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS
counseling and testing, home visits, and four mobile medical/dental clinics.
Working at YVFWC
Working in our organization means being the passionate champion for those who have no voice. It means
having the opportunity to work with underserved populations and with peers committed to the same
work.
At Farm Workers Clinic
We will consistently trust one another to work for the common good.
We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we
will do.
We will demonstrate transparency by being candid and truthful no matter the risk.
We will create partnerships to strengthen ourselves and our community.
We will fight for just treatment for all individuals.
We will let joy in.
We have the courage to be an agent of change and refuse anything short of excellence.
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