Graduate Program Manager

Graduate Program Manager

The George Mason University, School of Business, invites applications for the position of Graduate Program Manager. The Graduate Program Manager is responsible for executing the day-to-day operations of graduate programs including: student services, event planning, program logistics, and being a liaison with the faculty. This is a full-time classified staff position with full benefits.

George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment. Mason is the most diverse public university in Virginia and 12th nationally, based on the U.S. News & World Report 2022 Best Colleges list. Washington, D.C. is ranked the 30th most racially and ethnically diverse city nationally amongst cities with a population of at least 300,000 people according to the U.S. News & World Report 2018 Diversity Ranking.

Responsibilities:

The Graduate Program Manager has responsibilities in the following areas:

Student Liaison and Advising

• Field questions from new and current graduate students regarding scheduling, registration, program requirements, graduation, and policy compliance;
• Manage student listservs and Salesforce campaigns;
• Communicate general announcements on behalf of the graduate program and other constituents;
• Organize and run meetings to solicit student feedback and share program updates and announcements; and
• Monitor progression of and provide advising to pathway students into degree program (e.g., INTO Mason, Bachelor’s/Accelerated Master’s, graduate certificates). Serve as staff advisor to student groups and organizations.

Program Operations

• Support efforts to gather student feedback;
• Develop and support student engagement programs (e.g., ambassador program, peer mentorship program);
• In conjunction with the Assistant Director, responsible for developing and enhancing processes to enable the program to operate in a more successful manner; and
• Assist other graduate programs Assistant Directors and Program Managers as needed.

Event Planning and Recruitment Support

• Manage event planning for program events (e.g., Program Immersion, graduation dinner, Speaker Series, Industry Summit);
• Ensure all events are properly planned, scheduled, and communicated; and
• Support graduate enrollment by participating in recruitment and admissions events (e.g., information sessions, open houses, university-wide and regional fairs, admitted student reception).

Required Qualifications:

• Bachelor’s degree, or an equivalent combination of education and experience;
• Ability to manage multiple projects and responsibilities;
• Ability to interact well and relate well to people including having a strong customer service orientation;
• Ability to communicate effectively with multiple stakeholders;
• Ability to create new initiatives to improve program operations and student experience; and
• Strong interpersonal communication and problem-solving skills.

Preferred Qualifications:

• Master’s degree, or an equivalent combination of education and experience;
• Familiarity with a university environment including an understanding of the organizational and governance structure of major colleges and universities;
• Expertise and experience working with graduate-level students and online programs;
• Demonstrated working knowledge of program administration and experience in a graduate program setting;
• Familiarity with a university environment including an understanding of the organizational and governance structure of major colleges and universities; and
• Demonstrated ability to serve as part of a team and develop productive working relationships with multiple constituencies (i.e., student, faculty, staff, and alumni). 

Special Instructions to Applicants: 

For full consideration, applicants must apply for position number 03077z at http://jobs.gmu.edu by October 17, 2022; complete and submit the online application; and upload a cover letter, resume, and list of professional references. We will contact you directly if we require additional materials. Review of applications will begin on October 18, 2022 and continue until the position is filled.

Equity Statement: 

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.