service delivery manager
Dimension Data North America
Santa Clara, CA
Full-time
Transportation
Posted on January 28, 2018
COMPUTER/IT
Service Delivery Manager- Loc: Santa Clara, CA Duties: Managing the delivery of ICT Managed Services Contracts; analyzing reports against SLA s / KPI s, identifying areas of improvement; utilize the ITIL framework in all practices; & leading & executing complex technical assignments & deliverables. Reqs: 2 yrs. of exp. in job offered or closely rel. pos. Exp. which may have been obtained concurrently must incl. 2 yrs. exp. w/ managing the delivery of ICT Managed Services Contracts & contract mgmt. Must have ITIL Foundation Certificate in IT Service Management. Send resume to: Jennifer Duenas, DDNA, 5201 Great America Pkwy, Ste. 122, Santa Clara, CA 95054