Customer Experience Improvement Specialist
Customer Experience Improvement Specialist
$77,215 - $84,937 Depends on Experience
At Community Transit you will have the opportunity to improve people lives by creating an appealing transit experience so people enjoy getting where they need to go. The Customer Improvement Specialist will use their specialized skill set in continuous improvement to improve the customer experience. This person will work cross-functionally to detect, analyze, test and resolve problems. The Customer Improvement Specialist will be responsible for timely execution of projects and report out on the resulting impact to the customer and business. This position requires strong analytical skills, attention to detail, positive professional attitude, and ability to work in a team environment.
The ideal candidate has the desire to create a continuous improvement environment- staying motivated in detailed project work with the ability to flex between leading strategically and digging deep into process issues. The position is both a strategic and hands-on position requiring an obsession to improve the customer’s experience.
- A Bachelor’s degree or equivalent work experience.
- Eight years of experience in process improvement methods, principles and tools like Kaizen, Daily Management Systems, Visual Controls, Process Mapping/Measurement.
- Proficiency with tools such as Value Stream Mapping, Gemba Walks, A3, Root Cause Analysis, and 5S
- Proven track record in influencing or managing a team without a direct reporting structure.
- Excellent problem solving skills; strong technical and analytical abilities.
- Five years of experience in project management.
- Five years of experience in a leadership role.
- Passionate customer champion who will always advocate for what’s right for the customer.
- Ability to handle multiple concurrent projects across the organization.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA