Supervisor of Customer Care
Benton PUD is accepting applications for Supervisor of Customer Service. The primary purpose of this position is to supervise the daily operations of the Customer Service department to ensure efficient and effective operations; motivate, develop and direct staff; and contribute to the achievement of departmental performance measures and quality assurance program standards.
Minimum Education and Experience Requirements
Minimum Education and Experience:
- BA/BS in Business, Marketing or related area
- 3-4 years experience in customer service or cash management, including at least 2 years in a leadership role
- A BA/BS is preferred; however, substitution is allowed for those with a job-related certification and at least an AA degree, with 2 additional years of directly related experience.
Knowledge, Skills and Abilities:
- Knowledge of Customer Information Systems
- MS Office
- Ability to effectively resolve conflict issues
- Knowledge of internal control procedures
- Thorough knowledge of District and department policies and procedures
We offer a comprehensive compensation and benefits package, including state pension, health benefits, wellness incentives and more! For further position details, minimum requirements and application information, visit our website.
Equal Opportunity Employer: Minorities/Women/Veterans/ Disabled